© 2023 by LULU. Proudly created with Wix.com

What is your refund/exchange policy?

Due to the nature of the product, all lipsticks are final sale (non-refundable). If palettes arrive broken, contact us WITHIN 24 HOURS, and we will be happy to provide a refund/exchange on unused/unswatched products. (we will ask that you provide detailed pictures of the non used product. Our goal is 100% customer satisfaction. Therefore, all of the products are thoroughly inspected prior to shipment.

How long does shipping take?

-STANDARD SHIPPING (Shipping varies from $6.00 to $10.00 depending on the total of your order.) 5-7 Business Days 

-(International) ^ (Please refer to the USPS calculator for shipping.) Est. Delivery Time: 12-22 Business Days

*We aim to pack and ship out all orders within 1-2 business days. 


*For missing packages or packages still in transit, we highly encourage filing a claim on the USPS website. We have no control on updates and delivery. All orders are packed and shipped same/next day.

*****Once packaged is scanned and tracked,Delivery is under the responsibility of your local carrier ie. USPS, UPS, FEDEX, etc.